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Etisalat (e&)
A design uplift of the one-stop employee services portal that improved accessibility and streamlined the catalog — helping employees find and request services up to 40% faster.
The Etisalat Service Portal is the one-stop platform for all employee services and requests. We led a design uplift that improved accessibility and streamlined the services catalog, enabling employees to find and request services up to 40% faster. We also redesigned the Knowledge Hub portal, reducing search time and boosting overall adoption. Both solutions were built on top of ServiceNow, driving efficiency and enhancing the employee experience.
Employees can find and request services up to 40% faster, with a redesigned Knowledge Hub that reduced search time and boosted adoption — all built on ServiceNow.
